FAQs

General Questions

Q. How can I check the status of my order?

A. You can check the status of your order via the tracking information you received in your order conformation email.

Q. Can I change my order once it's been paid for.

A. All paid orders are final and no changes can be made when payment has been made.

Shipping

Q. What countries do you ship to?

A. Here at Puzzle Picks we offer worldwide shipping on all orders. 

Q. How much will shipping cost?

A. We offer free shipping on all standard shipping orders however we also offer insured shipping which is optional.

Q. What if I'm not home?

A. Your courier company will inform you of an estimated day and time of delivery which you can reschedule if you need to.

Q. How long does shipping take?

A. All orders are processed within 24 hours and delivered worldwide within 10 business days.

Returns

Q. How can I return an item I am not satisfied with?

A. We are sorry to hear this, please review our refund policy for more information.